Reference

18hoki Terms & Conditions for Your Account

18hoki Terms & Conditions explain how your account, DANA, OVO, GoPay and QRIS activity is handled before you enter Live Roulette, Captain Bounty or Tennis Betting.

Account rulesWallet clarityPolicy access
18hoki 18hoki Terms & Conditions for Your Account
POLICY CONTACT

Where To Ask About Terms & Conditions

A clear contact route helps when a policy clause affects your account or wallet status. We direct you to the support chat and contact route shown inside your account, where you can include a receipt, phone number and the relevant Terms & Conditions section. From Medan, you follow the same account-based route as elsewhere in Indonesia, where local law permits.

Team online

Account questions

Use the support chat linked from your account page when you need a clause explained, an account step checked or a phone verification issue connected to these Terms & Conditions.

Wallet evidence

Send the DANA, OVO, GoPay or QRIS receipt through the listed contact route. We use the reference and account details to trace a payment-status question under the policy.

Policy changes

Ask through the account contact form for the current wording, effective date or a change request. Keep your account email and the section heading in the message.

DATA PRACTICE

How We Apply These Account Rules

The Terms & Conditions explain the practical controls behind account access, wallet checks and policy updates.

Account data

We use your submitted name, phone details and verification records to match account access with payment activity.

Cookies

Cookies may keep your policy choice, login session and page settings available on your device.

Security checks

We may compare login, device and wallet details when activity needs checking.

Record retention

Payment references, account messages and policy decisions may be retained to answer disputes and apply legal duties.

Correction requests

If your account details are wrong, contact us through the listed support chat or form with the affected field.

Policy contact

For access, data or wording questions, include your account identifier and the relevant clause.

Terms & Conditions Questions Answered

These answers address the account and policy searches we hear most often. Read the full Terms & Conditions before opening an account, then contact us through the listed route if your circumstances need a specific answer.

You can open the Terms & Conditions from the policy page linked to your account area. The displayed version includes the effective date, account rules, wallet checks and the route for policy questions.

Yes. The Terms & Conditions cover DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity. Payment details may be checked against your account before a transaction status is changed.

Access depends on local law. Before opening or using an account, you must confirm that this service is permitted where you are located and follow the account and verification steps shown.

You need to submit accurate details and complete phone verification before account access is enabled. If information conflicts with a payment receipt, we may request clarification under the Terms & Conditions.

We use account, verification and payment-reference data to apply the Terms & Conditions, protect access and answer disputes. Cookies may support login and policy choices, while records can be retained for legal duties.

Yes. Send the affected field and your account identifier through the listed support chat or contact form. We review the request against the Terms & Conditions and may ask for verification.

We publish revised wording on the account policy page and show its effective date. If a change affects your account access or wallet responsibilities, contact support before continuing where local law permits.